Have your cake & eat it too

Have you ever baked a cake without any measuring utensils? You gather your ingredients & have a general idea of what you want, but without the measuring cups, you’ve got a slim chance of getting it there. When finding a software to help power your business, the support team is your measuring utensils.

If the support is good, it will help you get your full cake baked with some beautiful icing and maybe even some figurines on top. If it’s bad, however, you’ll find yourself poking around, wasting time, and ultimately coming out with a cake that looks like the last one chosen at any given cakewalk.

We want you to have the best online booking system of any of your competitors and to use it as much as you want. That’s our support team’s mission and we aim to help you get there in the following ways:

Get a Scheduler powered by a support team you can trust

Start your 14-day free trial & be taking appointments on your website in no time. No credit card required.

Try It Now

Available by phone, email, & in-app messaging

We know we’ve said that TimeTap is easy to use and that it has all these features, but what if you're having a having a hard time managing how to use our software such as trying to figure something out or make customizations?

This happens to everybody & it’s nice to know you’ve got a kind, supportive team standing beside you to help you reach your goals. We’re available Monday - Friday, 9am - 5pm US/Eastern to answer questions. Just reach out to us through our contact page or through the in-app support portal.

Try It Now

Friendly Support you can trust

Technology has shifted our culture in unpredictable ways over the last 20 years.

Now, instead of zipping down to your local bookstore, you may find yourself heading to Amazon. Instead of leaving a voicemail with your doctor’s nurse, you may be messaging them directly. Instead of renting a hotel room, you may find yourself in the spare bedroom of someone you just met.

Based on these changes, our concept of trust has shifted. We look for ratings and reviews to ease our concerns about purchasing products. The other thing to look at is what kind of team you’ll work with & whether or not you can trust them, even though you may never actually meet them.

Can you trust us? We think so, but don't take our word for it. Check out our reviews:

Support FAQs...

Our team offer support Monday - Friday 9am - 5pm (Eastern). We typically are able to respond to most requests within a few hours. Requests submitted outside of normal business hours will be responded to as quickly as possible once support hours resume.

All of our users can take advantage of our in-app messaging system or email support@timetap.com to get the quickest response from our team. Business and Enterprise users can leave a voicemail request for support at 202-753-7351, and a member of our team will reach back out to assist.

Our support team will answer whatever questions you send our way (so long as you aren’t asking us what to name your first child). We will also take a look at some of your other settings while we are answering your question to see if there’s anything else that could be changed or tweaked to improve your scheduling experience.

We sure do! You can look at our documentation site here or navigate to it by going to the Help Docs link from within the TimeTap app. Our documentation site covers a lot of frequently asked questions and goes in depth on all of our different features. If you are more of the self-starter type when it comes to trying new things, this is a great place for you to look.

Try It Now